Consider the veterinary practice with three full-time veterinarians. It’s a beautiful, state-of-the-art facility with four exam rooms. This practice is open seven days a week and offers evening hours Monday through Friday but this practice struggles financially. Why? The problem was that they didn’t use their facility to capacity, resulting in a lack of profitability. In an attempt to meet client’s needs, they had spread out their office hours and surgery, resulting in very high support staff costs without the income to support the extra overhead.

This is not unusual. Practices stretch out hours for various reasons, which can affect their profitability. In this example, the practice could support two or three doctors working at any one time. If the practice had two doctors seeing appointments while another doctor did surgery, their overhead costs would not change dramatically and they would generate more income per hour. This would result in increased profitability and they’d be practicing smarter, not harder!

Office Hours

Evaluate your office hours. Consider client needs but don’t let be the only consideration. Determine your office hour and surgery schedule and then schedule support staff to appropriately leverage your doctors. Consider how you schedule your appointments – 10-minute flex scheduling assigns the appropriate amount of time for the appointment and the visit charge is based on the time scheduled.

Surgery Scheduling

When scheduling surgery, consider the number of doctors and demand for surgery. Scheduling surgery first thing in the morning allows a veterinarian to get more done. Then the doctor gets a lunch break and can be scheduled for afternoon office visits.

Time Management Scheduling

When determining a doctor’s schedule, consider additional duties that may be required of the doctor. Time spent managing the practice or orienting new associates needs to be scheduled.

Next time we’ll take a look at a schedule that maximizes doctors’ time and productivity within the practice.

Mark Opperman, CVPM
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Learn more about how to maximize your practice’s success at Mark Opperman’s seminar, It’s What’s Up Front That Counts!

Special Announcement

Due to the COVID-19 pandemic, some of our nationally acclaimed in-person seminars have been cancelled for 2020. We are excited to let you know that we will begin offering virtual versions of some of our seminars through webinar events. These webinars also provide the opportunity to earn continuing education credits. 

The education opportunities that VMC is currently offering include: 

We hope to be able to offer more in-person events with you all soon, but until then, stay safe and take time to care for yourself, your team members and your families during this time.  

 Should you have any questions, please call 303-674-8169.

Thank you!