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Day One:
Initial Orientation
The entire curriculum will be reviewed with the student.
Accounting and Bookkeeping/Accounts Receivable:
All aspects of bookkeeping will be reviewed involving both manual and computerized systems for accounts payable, accounts receivable, disbursement analysis, and use of a standardized chart of accounts.
Understanding financial statements, exactly how they are to be used to the benefit of a veterinary practice and interpreted by a practice manager, will be fully discussed. In addition, the manner is which a departmentalized profit and loss statement can be designed for the student's practice will also be initiated and highlighted.
Individualized counseling in the areas of accounting and bookkeeping in order to assist the practice manager in further understanding the financial statements presented to them will be initiated. The utilization of financial statements as a management tool and cost determination, as well as budget analysis, will be highlighted.
The latter part of this day will involve a summary meeting in which the student will review all aspects of the course and tie together all "loose ends." Also, at this time, the methods and procedures reviewed during the course will be customized to the student's practice so that all procedures learned can be implemented effectively.
Day Two: The Role of a Veterinary Practice Manager
The role of a veterinary practice manager, as well as a complete job description, will be reviewed. Responsibilities that will be covered include personnel management, purchasing, and finances.
How to Hire, Train, and Discharge Your Staff
Methods that can be used to reduce staff turnover and increase productivity include proper hiring techniques, effective training of employees, motivational techniques, employee scheduling, an employee handbook and discharging techniques.
Effective Motivation and Delegation Techniques
The factors that must be present and the techniques to be used to effectively motivate an employee.
Implementing Internal Controls
What services does your practice provide that are not accounted for and what causes ineffective charging? Steps taken to implement effective internal controls will be covered to prevent those client "giveaways."
Day Three: Inventory Control Management
Effective inventory control will be reviewed including re-order points and re-order quantities. Efficient systems to be incorporated within a veterinary practice that can be utilized, whether manual or computerized, will also be discussed.
The Art of Communication
Communication is the key to success! How communication applies to a hospital's veterinary practice manager, its employees, as well as its clientele, will be highlighted. Effective communication within one's practice will also be reviewed.
Identifying Dimensions of Behavior
Behavioral tendencies will be discussed, including the behavior characteristics of successful managers, identifying various dimensions of behavior, determining one's own behavior patterns and determining how various behaviors interact with one another.
Day Four:
Coaching and Managing
Keys for the effective management of behaviors will be discussed as well as strategies for working together to increase productivity. Students will learn to enhance their teams' effectiveness in accomplishing tasks by improving their relationships with others.
Assertive Management
The root of many management problems is not in the lack of knowledge for knowing what to do, but instead, the interpersonal skills of knowing how to do it. Assertiveness is standing up for your rights without infringing on the rights of others. Students will learn some of the more practical aspects of assertiveness training and how it can be applied within the veterinary practice environment.
How to Practice Smarter...Not Harder
This lecture presents "smarter ways" of managing the veterinary practice in order to enhance profitability and efficiency. We will examine effective goal planning, time management, project management, and delegation.
Day Five:
Vision Into Action
Here the students will put into action the skills involved in goal planning as they learn to outline the plan as well as incorporate measurements and follow-up assessment.
Understanding the Marketing of Veterinary Products and Services
Students will learn the difference between marketing and advertising -and how to implement effective marketing techniques to generate additional profit centers and a "full-service" approach within the veterinary practice.
Credit and Collection
We will examine preventative measures that reduce accounts receivable -and facilitate more successful collection efforts. Included are the principles of credit and collection policies, client communications, and legal recourse.
How to Create a "Ten" Practice
This segment will examine how to bring all of the course's skills together to help create a fulfilling work environment for staff members as well as how to develop and promote a philosophy that will drive the vision of the practice.
**SIX MONTH FOLLOW-UP
As part of the VMC School of Veterinary Practice Management training program, the student will continue to be assisted by their instructors for a six-month period following graduation. This six-month follow-up is essential to a student's success to ensure the transition from academic knowledge to practical utilization. The students are at liberty to contact their instructors at any time during the six month period in order to gain assistance with the implementation of management projects within their practice.
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