It’s What’s Up Front That Counts
- It’s What’s Up Front That Counts…and More! is the ultimate, one-day conference for your entire healthcare team!
- This seminar is designed to drastically improve customer service, perception of value, communication skills, teamwork and client bonding.
- Participants will gain an all-around, better business model for these challenging economic times.
- Participants will learn about this important topic and what every team member can do to help improve “value” in your practice.
- Provides specific tools to increase compliance, understanding and client relationships.
- Learn how to determine the customer service culture at your practice, as well as what to improve in order to exceed clients' expectations. We'll help you create renewed team commitment and the motivation to succeed.
- Covers verbal, non-verbal and written communication within the veterinary practice. We'll engage in eye-opening exercises that will help everyone communicate better with clients and co-workers.
- Also addressed are sticky topics like internet pharmacies and how to effectively deal with client complaints and internal conflicts.
This is a Team Training Seminar
In order to achieve maximum benefit from this seminar, it is suggested that all doctors, practice managers, receptionists, technicians, and assistants attend the meeting. Those attending will return from this seminar with a unified goal, motivated to enhance your practice’s teamwork and productivity.
Find out what our clients are saying about this course!
- Tuition Fee: The tuition fee is $225 per person and $179 per person for groups of 5 or more. This group rate cannot be combined with other discounts. Registration is limited and advance registration is required. The fee includes all workbook materials, seminar instruction and refreshment breaks. Please note that the registration fee does not include lunch or parking expenses.
- Registration Confirmation: Within 10 business days of registration, all registrants will receive a confirmation and receipt with specific event details.
- Cancellation Policy: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded, but there will be a $25.00 service charge. If you need to cancel fewer than 10 business days prior to the seminar, you may: 1) send a substitute from your practice, or 2) transfer your registration to another seminar of your choice within 24 months. If you fail to attend without advance notice, your tuition will be forfeit.
- Daily Schedule: Seminars are held from 9:00 am to 4:00 pm. Registration and continental breakfast begin at 8:00 am. Due to the volume of material to be covered, the seminar will start promptly at 9:00 am.
- Hotel Information: Please contact the hotel directly for specific location information and/or directions. Hotel contact information will be provided on your confirmation receipt.
- Continuing Education Credits: This course meets the requirements for 5.5 hours of continuing education credit for Veterinarians and Veterinary Technicians in jurisdictions which recognize AAVSB's RACE approval. Participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. (AAVSB RACE Provider No. 177).
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Click Here for upcoming seminar dates and locations
It's What's Up Front That Counts And More! seminar will be presented at the following locations.
If you don't see your city listed or you have a location suggestion, Email Us.
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February 8, 2015
500 E. Broad Street
March 8, 2015
Hilton Milwaukee City Center
509 W. Wisconsin Ave
April 19, 2015
Tampa Marriott Westshore
1001 N. Westshore Blvd.
May 17, 2015
Embassy Suites Phoenix Airport at 24th Street
2333 East Thomas Road
Los Angeles, CA
May 31, 2015
DoubleTree by Hilton Hotel LAX-El Segundo
1985 East Grand Ave.
June 7, 2015
The Strathallan Rochester - a DoubleTree by Hilton Hotel
550 East Avenue
Rochester, New York
June 14, 2015
Portland Marriott Downtown Waterfront
1401 SW Naito Parkway
Des Moines, IA
June 28, 2015
Sheraton West Des Moines Hotel
1800 50th Street
West Des Moines, IA
July 19, 2015
5700 Westpark Drive
July 26, 2015
DoubleTree Hotel Birmingham
808 South 20th Street
August 2, 2015
Marriott Hartford Downtown
200 Columbus Boulevard
August 16, 2015
Redmond Marriott Town Center
7401 164th Ave NE
August 23, 2015
Dallas Marriott City Center
650 North Pearl Street
Dallas, TX 75201
September 20, 2015
Griffin Gate Marriott Resort & Spa
1800 Newton Pike
Lexington, KY 40511
October 18, 2015
DoubleTree by Hilton Hotel Newark Airport
128 Frontage Road
November 15, 2015
Columbus Marriott Northwest
5605 Blazer Pkwy
December 13, 2015
Embassay Suites Omaha Downtown/Old Market
555 South 10th St.