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What People Are Saying About Our Seminars
and Services:
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It's What's Up Front That Counts and
More!
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(comments taken verbatim from anonymous/name optional seminar evaluations)
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"I can talk to my staff every day about the importance of customer service
and they believe I expect too much because
I am the owner. You say it and they are motivated. Keep up
the good work!"
- LaNita S. Flanary, Owner, Veterinarian
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"Very informative, very encouraging/challenging. Makes you take a good
'look' at yourself and clinic. Mr. Opperman…is a great speaker - very
dynamic and interesting."
- Marcy, Vet Tech/Office Manager
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"As a new practice owner it is hard to recognize problems and find
solutions - my team is going home ready to implement change."
- Susan Boedges, Owner
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"Everyone learns something - receptionists, technicians, doctors and
managers."
- Lauren Cloud, HR Business Manager
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"It is a reminder of how to stay positive and excel in client/patient
hospitality."
- Donna Hollingsworth, Reception
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"We have attended this seminar multiple times… and therefore
utilize many of these ideas but always learn something
new - thank you."
- Elizabeth Wood, Hospital Director
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"Situations were brought up that we never knew how to handle or
approach"
- Amy Burnett, Manager/Asst.
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"Very beneficial in improving your staff's team work"
- Harold Reece, DVM, Owner
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"It is easy to fall into a slump in our industry or to become
discouraged, and this seminar gets us motivated to go back to our
clinic and do what we do best."
- Tiffany Killion, Hospital Administrator
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"Very informative and interesting. I can't wait to apply ideas at work."
- Stephanie M. Shekell, Receptionist
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"A lot of great information to make our clinic better than all
the others in town."
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"It's an excellent "shot in the arm" - reminds us what we're
doing right, but also gives ideas to "step it up" more (yes,
I'm a repeat customer!!)"
- Margaret Yocum, DVM
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Smart Moves for Technicians
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(comments taken verbatim from anonymous seminar evaluations)
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"DO NOT HESITATE! Sheila is GREAT for 'cutting to the chase' and
giving us what we need to increase client satisfaction."
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"It shares ideas on handling clients, improving work conditions,
meeting protocols and creative ideas on making clients feel important."
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"Very useful, practical, not full of "fluff" information - all very real
scenarios/situations."
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"You can't afford not to take this seminar. Everyone walks away with
new ideas and tools."
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"Take the whole team of techs/assts and at least 1 DVM. 1 key
receptionist may be very helpful."
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"There are a lot of hints and tidbits that can be used to go a
long way in gaining client compliance; confidence boosters in
communicating with clients."
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"Very top notch program, enjoyed it" - Brian John, Head Vet Tech
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"Great seminar even if you're not a technician"
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"I recommend it, very helpful with client relationship building
skills, very insightful look into practice dynamic"
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"You won't be disappointed - fun, fast-paced and packed with info & ideas!"
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"It was very useful to everyone from the veterinarian to the kennel assistant."
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"Take it! Best 6 hours of your life!"
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"Very useful, progressive and useful - listening, communicating and retaining clients"
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"It has valuable techniques to help streamline and make the clinic more efficient."
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"It will help you manage healthy relationships w/ your coworkers and clients"
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"Useful for anyone that has any dealings with people."
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"Very informative - Fresh - speaks very well - holds your interest."
- Melissa Abshire, Receptionist
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"Well done, informative - better equipped me to perform my duties."
- L. McGrew, Office Manager
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"Really helps to learn how to be able to communicate better
for a more efficient TEAM."
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"Very helpful in working with a team and educating clients."
- Camille Sandbergh, Vet Tech
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Principles of Veterinary Practice Management
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"Wow - where to start. I loved the tips for management meetings
and communication with employees. I really enjoyed it."
- Carol Melasky, RVT
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"It gives focused strategies on how to improve practice."
- Teraesa Whitley Jones
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"Informative and interesting. Monica is an excellent speaker."
- Agnes Rupley, DVM, Owner
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"Up to date info on national trends."
- Karen Miller, DVM, Owner
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"Thank you Monica! You were great! I am very motivated!"
- Ann Christmas, Practice Manager
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"Extremely informative, covered many important topics. Second
seminar I've attended by VMC - definitely your group's seminars are
most informative."
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"It gave the opportunity to discuss new ideas among others in
the field. It provides resources for new ideas and business contacts."
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"I've been in practice for 32 years and VMC seminars are
always enlightening and refreshing for a practice facelift."
- Carlos Bonnot, DVM, Owner
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"It jump started my need to think outside the box."
- Cari Richmond, Practice Manager
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"It was money well invested!"
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"Good ground floor overview with new practice managers."
- David Caddell, Hospital Director
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"Monica has authentic real world experience. Overall rating
of seminar = 10"
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"Seminar is recommended - update and reality check!"
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HR Boot Camp
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"Exciting! Motivating! Relevant! Enthusiastic speakers! Informative!
I'm pretty stoked about the whole thing!"
- Monica Whitehead, Practice Manager
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"Learning to prevent potential problems before they become a
reality - it is really time consuming to try and figure this out
on your own - this class is a great value!"
- Andria Saxon, CVT, Practice Manager
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"It gives invaluable information for all levels of management.
The conference was fantastic. I learned so much & the resources provided
will help me take this information back to the practice. This is a
seminar that keeps on giving!"
- Mary Beth Soto, Practice Manager
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"This course is essential to anyone who is in veterinary
practice management, whether you are a seasoned veteran or a newcomer."
- Nick Anderson, HR Manager
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"Material & information is always current & up-to-date - there
is always something you can take home and use right away."
- Susan Smolen, Hospital Manager
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"Can't afford not to come. As always with VMC - very PRACTICAL -
put it to work immediately!"
- Nancy Black, Practice Director
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"Well worth the price & time…practical, timely information
& reasonable strategies for implementation"
- Angie El Gamrani, Office Manager
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"The material covered in this seminar is what your practice needs
to know to be legally compliant. It is cheaper for the seminar than fines."
- Kassey Baldwin, Office Manager
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"Motivating; wealth of info; very useful HR procedures and legal
info well done; great opportunity to network with others at meal
time. Great food! Very professionally done. Excellent approachable
presenters. Really feel it was worth every penny - great handouts!"
- Lois Trieb, Practice Manager
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"I highly recommend HR Boot Camp. I learned a great deal of
information and became aware of many changes that needed to be
made immediately at our practice. Thanks for your passion and
enthusiasm - it adds a great deal of value to the experience."
- Anthony Watts, Practice Manager
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"The most valuable thing I learned is how to deal w/conflicts
between 2 employees. Mark's suggestion was BRILLIANT! I would
encourage all owners, managers and supervisors to attend. It is
practical and an open environment where questions are asked."
- Juliet Blake, Practice Manager
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"I would say that everyone can benefit from this seminar - there
is no doubt that the investment of time is high yielding."
- Renee Austin, Administrator
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"No matter how long you've been in HR in your practice, you'll
still learn a tremendous amount and be able to spend a lot of time
w/others. Your company and speakers are wonderfully professional."
- Sally Paquette, Practice Manager
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VMC School for Veterinary Practice
Management
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"If I knew someone interested in attending your school, I would
tell them-without a doubt-it will be one of the most helpful, practical,
information packed and rewarding experiences of their life! It's like
the Visa commercials: Priceless! The best advice I could give to those
wanting to attend is to make sure that before you even leave for the
school, you have set aside a minimum of 6 to 8 hours of time (broken
up however works best for them) to discuss the information learned with
their practice owner. You actually need to SCHEDULE time to talk! If
their clinics are anything like ours, it's very easy to let time get
away from you.
Bottom line: Be prepared before you go! Be prepared to work extremely
hard every day, be prepared to do homework every day, be prepared to
be exhausted mentally every day; be prepared to take back what you
learn every day, be prepared to make a commitment to excellence every
day, and be prepared to make it work for you every day!
My experience with you was one of the best I have ever had and not only
would I recommend it to others, I would be honored to go through the
program again myself. Thanks for everything!!!"
Monica, Class of September 2005
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Excerpt from a letter to fellow classmates:
"Well, it has been just over a year now since we all met and
completed the school together. We all came home from the school
with great ideas and big "to do" lists. How are they coming along?
The school for me was an eye opener and fantastic career builder
since I am a practice owner and practice manager. The school gave
me numerous ideas on what I had to do to bring our practice into the
21st century-A lot of work to do.
With the help of the school, we have accomplished some major tasks on
my "to do" lists:
- Completed our employee handbook and reviewed it with the entire
health care team during a luncheon
- Organized monthly staff training
- Implemented employee warning program
- Started to implement phase training
- Monthly clinic meetings
- Developed job descriptions
- Implemented employee evaluations
- Working on exam room report cards
- Sent technicians to VMC training seminar
There are many more things I hope to accomplish in the near future.
Just taking short steps. I am curious to hear from you on what you
have done. I'm sure I can learn many things from all of you. Hope
you are all doing well and maybe we will see each other at a conference."
Paul, DVM, Class of May 2005
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"…I would encourage someone to attend your school. They need to
keep in mind that it is a serious commitment, a lot of work. In turn
they will receive a ton of useful information. Every practice is
run differently and may not incorporate all of the ideas the school
has to offer; however, the resources provided are a great asset."
Kim, Class of September 2005
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"I now realize that I am the exception to the rule of your
average student. It is apparent that your normal student is
already functioning in the position of practice manager
or being moved into this position by the practice owner(s) of a facility.
I was in transition, with no actual title, at the time I applied
for acceptance to your program. I KNEW that participating in this
class would be the best step for me to gain pertinent knowledge. I
also thought that my completion of the program would be of great
assistance in securing employment, as well as preparing me to take
the certification exam, and giving me the tools to be a "10" manager.
As you know, I paid for the class and all expenses out of my
personal pocket, there were no contributing funds from an employer.
I do not at any time feel that a penny of what I spent was wasted.
Please tell anyone who wonders if they should enroll in the class
the following:
- When interviewing with prospective employers, EVERY one was
impressed with the fact that I attended the school. I strongly feel
that this credential on my resume got my foot into doors for
interviews; giving me the opportunity to prove my potential value
to the interviewing employer.
- Again, being a bit different than most students I did not
already have a position as a practice manager and, to make things
more difficult, I was looking for work in another state. I feel
that my completion of the class and the knowledge earned awarded
me the confidence to request and secure the salary I had set in my mind.
I have referred to the books and my notes daily since leaving
Colorado and once I complete my "training" here I will be
incorporating these skills and practices to increase employee
and customer satisfaction as well as increase business and, of
course, income.
I intend to sit for the certification after working in this position
for one year. I will also enroll in the Level 2 class after I have
some real time experience under my wings. Thank you so much.
Paula, Class of May 2006
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Of the 100+ students who have completed the VMC School of
Veterinary Practice Management while I have been the school coordinator,
I have yet to hear a single negative review of their experiences. Another
benefit of the school is that the students build relationships and form
a peer support group during the course of the week that lasts for years
to come. It's always gratifying to learn that they continue to support
and encourage one another as they return to their practices and put what
they've learned into action. If you have any questions, please let me be
of assistance to you!
Kristine, School Coordinator
ksmith@vmc-inc.com
303-674-8169
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On-Site Consultations
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Actual letter from an on-site consultation client:
Dear Mr. Opperman,
It has been 17 months since you did an in clinic evaluation at my veterinary
clinic in [Texas]. Your consulting service and the one year follow-up has
created nothing but problems for me. It took about 12 months but the following
are the headaches that you created for me:
- I have now outgrown my facility and I am looking at the expense of
either adding on or building a new facility to handle all of the new
business your techniques have generated.
- I have averaged 90 new clients each month and now I have to buy a
new record keeping system to house all of the additional records.
- I increased my fees as you suggested thinking maybe Mark Opperman
doesn't really know what he is talking about and surely by increasing
my fees by 10% straight across the board, I would run off some of this
increase in business and things would settle down. Wrong! Our clinic is
prospering more than ever, and additionally my personal income has
jumped so much that I am sending way too much to the IRS.
- My payroll has increased 50% because I have had to add additional
staff to handle the flow. (At least we can afford it!)
- I am currently looking for a veterinarian to become our third
professional staff member. Don't know if I will be able to hold out
until one is found.
One plus from all of this, however, is that my goal of obtaining the
$1,000,000.00 practice will be reached 3 years earlier than even you
expected. If I run into any veterinarians who would like to be as
miserable as I am, be assured that I will refer them to you.
Sincerely,
Dan, D.V.M.
(P.S. I hope you don't take this in a negative way. I am looking forward
to being miserable for a long, long time.)
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