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Following is a list of lecture topics by speaker. These topics can be modified
or combined to create the perfect content for your audience. Please don't hesitate
to contact our office (303-674-8169) or by email at
vmc@vmc-inc.com for
more information about any of these topics.
Mark Opperman, CVPM - Lecture Topics
Sheila Grosdidier, BS, RVT - Lecture Topics
Monica Dixon Perry, CVPM - Lecture Topics
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Financial Management
Your practice pulse points can help you achieve the financial goals you've set.
Learn how to scoreboard again your own benchmarks as well as those of the
industry. Do you know how you stack up? Find out what numbers you should be
looking at and what to do about them. Discover how doctor production comparisons
can make help your doctors practice better medicine and improve your revenue
streams. Knowing which monthly numbers to look at will help empower you to
steer your practice down the course you wish. (1-2 hours)
Introducing a New Product or Service
Learn what steps to take to effectively introduce a new product or service
to your clinic. How do you determine if you should incorporate a new product
or service, learn how to obtain staff buy-in, and inform your clients. You'll
see how it can be done simply and successfully. (1-2 hours)
New Clients + Retained Clients + Increased Client Transactions =
Continued Success
With this equation, you'll see how to bond new clients, retain the clients
you already have, and improve client transactions to ensure the continued
success of your practice. Clients are a part of practice life, are you bonding
yours or is yours a revolving door? Do you know how to offer a full-service
approach to the benefit of your clients, patients and bottom line? See how
easy it can be. (1 hour)
The Ten Amazing Things: The Top Ten List of Amazingly Stupid Things
Veterinarians Do
In David Letterman style, find out what the most common pitfalls are and how
they affect your productivity, efficiency, and practice satisfaction. (2 hours)
Income Harvest: Let's Pick the Low Hanging Fruit
You've probably heard the phrase "picking the low hanging fruit." During this
seminar, we're going to do just that. We are going to talk about some of the
areas of your practice that routinely go unattended and which, with a little
"farming," can prove to be very fruitful. Many ideas and concepts will be
discussed that can help your practice greatly improve upon its efficiency and
productivity. (2 hours)
Where Are You Going? Planning Your Exit Strategy
Today it is harder than ever to sell a practice. It is imperative that a
practice owner consider his or her exit strategy from the day they first
purchase their practice. This seminar will discuss the various means by which
one can exit their practice. A truly timely subject that applies to all
practice owners. (1-2 hours)
Developing "10" Employees - How To Hire, Train, And Discharge Your Staff
A review of effective management techniques that can and should be incorporated
to increase productivity, improve efficiency, and reduce staff
turnover. (2-4 hours)
Inventory Control
A step-by-step approach to establishing effective inventory control.
Presentation of a simple, but efficient, model inventory control
system. (1 hour)
It's What's Up Front That Counts
The skills you and your staff need to know to be more professional, effective,
productive and efficient within your practice. Learn how to enhance your
practice's "perception of value", improve personal and professional
communication skills, use proven techniques of internal and external
marketing, maintain a positive work environment, dramatically increase
your front office efficiency, perfect telephone skills, deal with troublesome
clients, convert telephone shoppers into clients. (6 hours)
Vision Into Action
Put into action the skills involved in brainstorming and goal planning.
Learn to outline the plan as well as incorporate measurements and follow-up
assessment. Types of goal plans and elements of effective goal planning
are examined. Develop workable goal plans that you can put into
action. (2-3 hours)
Credit And Collection
A review of preventative measures that reduce your accounts receivable and
allow you to become more effective in your collection efforts. (1 hour)
Communication - The Key To Success
Communication is an underrated art. How to effectively communicate in a
verbal, non-verbal, and written manner are reviewed, as well as effective
listening skills. (1-2 hours)
Marketing Veterinary Products And Services
Understanding the differences between marketing and advertising and how
effective marketing techniques can be implemented to further create additional
profit centers and a "full-service" approach within a veterinary practice
are discussed. Effective marketing may very well be a key to future
success. (2-3 hours)
Implementing Internal Controls and How to Set Client Fees
Implementation of effective management systems that will "plug the holes in
your bucket," allowing your practice to achieve greater profitability without
necessarily increasing your fee schedule. How to charge your clients
appropriately and effectively. Presentation of a fee-setting
formula. (1-2 hours)
Enhancing Your Practice's "Perception Of Value"
One of the most important aspects we deal with on a daily basis is our
clients' "perception of value." The determination made by our clients
regarding the quality and value of service rendered. This most enlightening
seminar reviews all aspects of a practice's "perception of value" and further
elaborates on how it can be enhanced. (2-4 hours)
Effective Motivation And Delegation Techniques
In order to maintain a quality professional and paraprofessional staff,
we must thoroughly understand how to motivate individuals and become good
delegators of responsibility. This seminar deals with effective management
techniques that can be utilized to motivate and delegate effectively
within one's practice. (1-2 hours)
Successfully And Profitably Organizing Your Initial Practice Management
A seminar specifically designed for students and practitioners entering "the
real world." A comprehensive seminar that is crucial to future
success. (2 hours)
How To Practice Smarter - Not Harder
Too many times we attempt to re-invent the wheel in our everyday practice
management activities. This lecture presents "smarter ways" of managing
your practice in order to enhance profitability and efficiency in your
work environment. (2 hours)
How To Create A "Ten" Practice
Becoming totally fulfilled in your work environment and creating a philosophy
for other staff members to help you achieve this goal. A "ten" practice is
one in which both practitioner and staff provide a quality service, receive
appropriate compensation, and are completely fulfilled. A practice philosophy
well worth striving to obtain. (1 hour)
Learning How To Be An Assertive Manager
The root of many management problems is not in the lack of knowledge of
knowing what to do, but instead, the interpersonal skills of knowing how
to do it. Assertiveness is standing up for your rights without infringing
on others. This seminar teaches some of the more practical aspects of
assertiveness training and how it might be applied within the veterinary
environment. (1 hour)
Making Time - Effective Time Management
We cannot make time, but we can certainly lose it or waste it. A study of
effective time management teaches us to use the time available and to work
on activities with the highest priority in order to get the greatest return
on investment of our time. Effective time management is essential if we are
to achieve a quality of not only professional life, but also personal
life. (1 hour)
Contemporary Concepts In Veterinary Practice Management
This lecture details the latest in practice management techniques. Topics
covered include, "Developing Excellence In Your Practice Management,"
"Advanced Personnel Management Techniques," "Goal Planning," "Marketing In
The Waiting Room and Exam Room," "Communication," and "Planning For You And
Your Practice's Future." Truly an all encompassing lecture dealing with
innovative practice management concepts. (1-2 hours)
Parade of Practice Tips and Profit Producing Ideas
A fast moving lecture covering new and innovative practice management
techniques learned from a variety of progressive veterinary practices.
This seminar includes practice tips for both in-patient and out-patient
clinics, enhancing a practice's perception of value, profit center development,
in-hospital and marketing practice tips, as well as tips on personnel
management. (2 hours)
The Anatomy of a Successful Practice
This lecture equates a successful practice with the anatomy of a healthful
individual. Starting at the brain, the analogy is made that the brain is
the nucleus of all activity without which the rest of the body would not
function. In one's practice, the "brain" is the owner/doctor(s) without
whose vision and direction the practice would falter and fail. The seminar
goes on to equate other parts of one's body to a successful practice and
culminates with the realization that not only does the body have to be
healthy, but also must be in balance. A truly unique and insightful
lecture. (2 hours)
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What Every Team Member should know about Practice Management
Understand the key elements of a successful practice and how to leverage your strengths, identify opportunities and realize the full potential of your position, and yes, be paid fairly for what you do. (1 hour)
Cool Tools for Teams
Wonder what other clinics are doing to review pain protocols with clients? Want to see some new ways to discuss preventive health care with pet owners? Interested in how to use simple technology to WOW your clients? Prepare to not only see these tools you can use right now, but get an electronic copy as well. (1 hour)
Everybody's Guide to Change Management
Oh, yeah, they are afraid…Everyone at the practice that is… You are at a meeting gathering ideas you can't wait put into place at your practice, the problem is that the team may be an obstacle rather than an asset in moving your idea into implementation. Discover how to successfully manage change, gain team agreement and what you have to do to make it happen. (1 hour)
Common HR Mistakes and How to Fix Them
Review the most frequent Human Resource issues and what you can do to avoid them and if needed, correct it. Wondering about breaks, Wage and Hour requirements, what is supposed to be in an employee file (and who can see it) and how to stay up to date with all the changes in human resource requirements will be covered in this case based presentation. (2 part - 2 hours)
Let's Talk Money - A Review of Compensation and Benefits
Here's what's going on in wages, compensation and benefits. Review some options that you might consider to attract, hire and retain your best team members. Get a look at what the future holds for compensation options. (1 hour)
How To Get Things Done When You Are Not In Charge
Learn how to implement a plan to increases your ability to get the job done, even when you aren't the person in charge. Discover ways to influence situations to provide a positive outcome, and review how to gain support for your ideas, deal with obstacles and get the most out of your work environment. (1 hour)
"Doesn't Anyone Want to Work Anymore?" Understanding a Changing Labor Market
Learn new ways to recruit, interview hire and retain the very best members for your team. Take these tips back to the clinic and use them right now! (1 hour)
If It's Fun, They Will Come! 6 Ways to Make Training Fun, Interactive and Easy to Retain!
With so much going on, how do we make sure everyone know what to do, when to do and consistently perform? Here are ways to make training more interactive, more targeted to the changing needs of team members and see how to build those perfect job aides to make it happen. (1 hour)
Do You Have a Training Plan? No, Really!
It doesn't just happen, you need a plan to develop and implement successful training into your practice. Learn how to identify training needs, build a plan and implement it effectively. (1 hour)
Behaviorally Oriented Interview Process
One of the most important decisions that can be made in a practice is hiring the right team members and doing it the first time. Here are the latest techniques for recruiting, identifying and hiring the best team members. See how to get the entire team involved in the decision making process. (2 hours)
7 Essential Skills for Team Members
Learn what makes good team members increase their skills to be great team members. Review how to implement those abilities in your work day to be more effective, efficient and satisfied at the practice.
How to Love the Job You Have
The facts speak for themselves; we can leave our job but often the problem we wanted to avoid moves with us to our new position. Learn how to find a more satisfying work environment and bring passion back into what you do. Find out how to use your skills to the best advantage in your place of employment. Learn to identify what keeps you from being satisfied in your current position.
"The Golden Rule Was Wrong" - What you Need to Know about the New Customer Environment
It's not good enough to just do onto others as we would like to have done onto ourselves. Clients have specific expectations that are as diverse as the population, misunderstanding this change in our clients can have catastrophic outcomes on our success. Learn what it takes to build a client service strategy that builds loyalty and keeps them coming back to your clinic.
If You Can Forget That, You Can Be Successful
Regardless of your position in the veterinary clinic, you can make a difference or decide to settle for just doing the same old thing. There is magic in taking the opportunity to shine, surpass your past and to be extraordinary in what you do. There are a few myths however, that tend to stand in our way and prevent us from capturing our full potential and realizing true fulfillment and satisfaction in the workplace. The fact is it's not as much what you need to know, but what you need to forget, to build the skills to be successful.
"Stop Sucking the Joy Out of My Day!" or Yes, You Can Have a Positive AND Productive Work Environment
Your guide to understanding how negativity is deadly, creating a positive work environment is the only way to go and how productivity is dependent on how well you manage what you do. Learn four simple steps you can use immediately to create a whole new atmosphere at work. (1 hour)
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The Challenges of Communicating with Difficult Clients and Co-Workers:
Having a solid foundation when communicating with challenging clients and healthcare team members is key. This seminar will provide helpful tips and resources to help you turn any situation into one that will result in mutual satisfaction for both parties. Healthcare team members will find this topic useful not only for challenging situations but during basic day to day interactions. (1 hour)
Preparing Resumes and Interview Tips:
Planning for what you hope will be your "perfect" job does not have to be an overwhelming task. This seminar makes drafting resumes and preparing for interviews fun and effortless. Once you have the basics on board, your approach will be one of enthusiasm and excitement. This seminar is excellent for associations and veterinary colleges as they assist their members and students with pursuing future career opportunities. (1 hour)
Teams That Work: Bridging the Communication Gap
This interactive, fast-paced seminar guides you and your Health Care Team through developing skills that facilitate clear and effective communication with your clients and each other. Learn how to identify communication styles and enhance effectiveness; accurately determine the needs of your clients and their pets; recognize and manage conflict to effect a win/win conclusion; and leverage your Health Care Team to increased levels of compliance. (4-6 hours)
How to Hire, Train, and Discharge Your Staff
A review of effective management techniques that can and should be incorporated to increase productivity, improve efficiency, and reduce staff turnover. (2 hours)
Inventory Control
A step-by-step approach to establishing effective inventory control. Presentation of a simple, but efficient, model inventory control system. (1 hour)
Vision Into Action
Put into action the skills involved in brainstorming and goal planning. Learn to outline the plan as well as incorporate measurements and follow-up assessment. Types of goal plans and elements of effective goal planning are examined. Develop workable goal plans that you can put into action. (1 hour)
Credit and Collection
A review of preventative measures that reduce your accounts receivable and allow you to become more effective in your collection efforts. (1 hour)
Marketing Veterinary Products and Services
Understanding the differences between marketing and advertising and how effective marketing techniques can be implemented to further create additional profit centers and a "full-service" approach within a veterinary practice are discussed. Effective marketing may very well be a key to future success. (1-2 hours)
Implementing Internal Controls and How to Set Client Fees
Implementation of effective management systems that will "plug the holes in your bucket," allowing your practice to achieve greater profitability without necessarily increasing your fee schedule. How to charge your clients appropriately and effectively. Presentation of a fee-setting formula. (1 hour)
Enhancing Your Practice's "Perception of Value"
One of the most important aspects we deal with on a daily basis is our clients' "perception of value." The determination made by our clients regarding the quality and value of service rendered. This most enlightening seminar reviews all aspects of a practice's "perception of value" and further elaborates on how it can be enhanced. (2 hours)
Effective Motivation and Delegation Techniques
In order to maintain a quality professional and paraprofessional staff, we must thoroughly understand how to motivate individuals and become good delegators of responsibility. This seminar deals with effective management techniques that can be utilized to motivate and delegate effectively within one's practice. (1-2 hours)
How to Practice Smarter - Not Harder
Too many times we attempt to re-invent the wheel in our everyday practice management activities. This lecture presents "smarter ways" of managing your practice in order to enhance profitability and efficiency in your work environment. (2 hours)
How to Create a "Ten" Practice
Becoming totally fulfilled in your work environment and creating a philosophy for other staff members to help you achieve this goal. A "ten" practice is one in which both practitioner and staff provide a quality service, receive appropriate compensation, and are completely fulfilled. A practice philosophy well worth striving to obtain. (1 hour)
Learning How to Be an Assertive Manager
The root of many management problems is not in the lack of knowledge of knowing what to do, but instead, the interpersonal skills of knowing how to do it. Assertiveness is standing up for your rights without infringing on others. This seminar teaches some of the more practical aspects of assertiveness training and how it might be applied within the veterinary environment. (1 hour)
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