The Telephone Skills Assessment Service evaluates the effectiveness of your team members answering the telephone. We'll make random phone calls to your practice and then provide you with direction on what you can do to improve your practice's telephone communication, marketing skills and perception of value. Haven't you always wondered what is actually said during those phone conversations? Well, now you can find out! Let VMC call your practice as a potential client would and evaluate your team members' telephone effectiveness.

All calls will be made using predetermined scenarios and will evaluate the following:

• Number of rings before call is answered
• Hold time, if any
• Telephone greeting
• Communication skills of the team member
• Knowledge of the team member
• Marketing of services
• Ability to convert phone shoppers to a client
• Ability to encourage the scheduling of appointments
• Portrayal of your practice's perception of value

You will receive a complete assessment report from each call, telling you who answered, what was said and what recommendations we have. Each call is digitally recorded and a link will be available on the assessment so that you are able to hear each call, share it with the team member, and provide a coaching experience as guided by our recommendations.

Contact our office at 303-674-8169 or vmc@vmc-inc.com to learn more about this exciting service or to sign up your practice. In these economic times, awesome customer service is a must to make your practice stand out from the rest and exceed client expectations.

Snapshot Option

• A One-time analysis of your practice's telephone communication skills.
• 6 calls will be made to your practice at various times of the day during a two week period of time.
• You will receive the call assessments and a summary report after all six calls are completed.
• Electronic recording of the conversations for your review.
• A good way to see if your team is performing as you would hope!
• $595

Comprehensive Option: One Year

• An On-going twelve month analysis of your practice's telephone communication skills.
• 2 calls will be made to your practice at various times of the day over a month. Overall, 24 calls will be conducted.
• You will receive call assessments and a summary report each quarter.
• Electronic recording of the conversations for your review.
• A great way to put training in place and assess it's effectiveness over time!
• $1995

Combination Option: Both Snapshot and Comprehensive

• Get the immediate feedback you want to implement your training program, then follow up with a year's worth of calls and quarterly assessments! The best of both worlds!
• $2295