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  It's What's Up Front That Counts And More!
  Smart Moves For Technicians
 
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Smart Moves for Technicians
Achieving Five Star Service at Your Veterinary Practice

A One Day Program For Veterinary Technicians & Assistants
Presented by: Sheila Grosdidier, BS, RVT

So often, a large percentage of client interaction at the veterinary practice lies in the hands of our capable veterinary technicians and assistants. We depend on them in so many ways to implement the medical aspects of the practice, but do we adequately train on the more "business" aspects of the practice? If not, we are missing out on an important opportunity to dramatically improve our customer service, create higher customer loyalty and increase our revenues. Here’s just a sampling of what you’ll learn at this seminar:

  • You’ll learn how to read your clients' body language and discover their communication styles, so that you can talk to them in a way that they’ll hear you better
  • You’ll learn the overwhelming value of providing simple visuals in the exam room and on your paperwork
  • You’ll be shown ways to create internal work satisfaction and improve the working atmosphere at your practice
  • You’ll learn new ways to improve your team work, reduce conflict and get the feedback you want from your employer
  • You’ll explore new digital technologies that will create extraordinary client bonding
  • You’ll learn techniques for staying on top of medical advances without spending hours and hours reading
  • You’ll be given specific tools to increase your exam room efficiency and effectiveness, with access to a special website with all the tools ready for you to customize for your practice

What Past Attendees Say About Smart Moves For Technicians:
(Taken verbatim from anonymous course evaluations)
"Ten years of seminars and this is the best one yet – thanks!"
- Milwaukee, Wisconsin 5/21/06
"It teaches a lot about client communication, which can always be improved."
- Milwaukee, Wisconsin 5/21/06
"Go, you will definitely come back with a new outlook."
- Milwaukee, Wisconsin 5/21/06
"It has valuable techniques to help streamline and make the clinic more efficient."
- Oak Brook, Illinois 4/23/06
"There are a lot of hints and tidbits that can be used to go a long way in gaining client compliance; confidence boosters in communicating with clients."
- Oak Brook, Illinois 4/23/06
"Take it! Best 6 hours of your life!"
- Scottsdale, Arizona 3/5/06
"You won’t be disappointed – fun, fast-paced and packed with info & ideas!"
- Sacramento, California 2/19/06
"It was very useful to everyone from the veterinarian to the kennel assistant."
- Sacramento, California 2/19/06

Read more testimonials

Click here to view locations and dates.

TUITION FEE: The seminar fee is $195.00 US per person; $156.00 US per person for groups of 5 or more. Registration is limited and advance registration is required. The fee includes all workbook materials, seminar instruction and refreshment breaks. Please note that the registration fee does not include lunch or parking expenses. Tuition fee is stated in US Dollars.

REGISTRATION CONFIRMATION: All registrants will receive a confirmation and receipt within ten business days of receipt of registration. Specific location information will be provided in this confirmation.

CANCELLATION POLICY: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a $25.00 service charge. If you need to cancel less than ten business days prior to the seminar, you may: 1) send a substitute from your practice, or 2) transfer your registration to another seminar of your choice within 24 months. If you fail to attend without prior advance notice, you will forfeit your tuition.

DAILY SCHEDULE: Each seminar will be held from 9:00 am to 4:00 pm. Registration and continental breakfast begin at 8:00 AM. You may pick up your meeting materials and name badge at this time. Due to the volume of material to be covered, the seminar will start promptly at 9:00 am. Registration will begin at 8:00 am.

HOTEL INFORMATION: Please contact the hotel directly for specific location information and/or directions. The hotel phone number will be provided on your confirmation, or feel free to contact our office at 303-674-8169 and we will be happy to provide this information.

CREATE A TEAM APPROACH: In order to achieve maximum benefit from this seminar, it is suggested that all doctors, practice managers, technicians, assistants and receptionists attend the meeting. Those attending will return from this seminar with a unified goal, motivated to enhance your practice's teamwork and productivity.

CONTINUING EDUCATION CREDITS: It's What's Up Front That Counts And More! has been approved for 5.5 hours of continuing education credit and Smart Moves for Technicians is approved for 6 Hours in jurisdictions which recognize AAVSB's RACE approval; however, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education.

Click here to Register Online

Click here for Faxable Registration Form

Click Here for upcoming seminar dates and locations

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"Smart Moves For Technicians" seminar will be presented at the following locations.
If you don't see your city listed or you have a location suggestion, Email Us

Click here to view full brochure online.
© 2005 Veterinary Management Consultation