home    contact us    privacy statement    site map   
OUR CONSULTANTS SEMINARS MANAGEMENT TOOLS VMC SCHOOL SCHEDULE SERVICES AFFILIATIONS RESOURCES
Seminars
Veterinary Management Consultation
 
  Comprehensive Team Training:
  It's What's Up Front That Counts And More!
  Smart Moves For Technicians
 
   Current Brochure Online
 
  Management Education:
  H.R. Boot Camp for the Veterinary Practice
  Financial Boot Camp for the Veterinary Practice
  Principles of Veterinary Practice Management
  VMC School
 
  Testimonials:
  Seminar Testimonials

It's What's Up Front That Counts And More!

A One Day Program for the Entire Health Care Team
Presented by: Mark Opperman, CVPM

This highly recommended, popular and lively staff training seminar has been updated and introduces new cutting-edge techniques for outstanding "Five Star" customer service for the entire healthcare team. We'll show you how to "Practice Smarter, Not Harder" with so many practical, useful ideas that you can start implementing the very next day at your practice. Here's just a sample of the things you'll learn:

  • You'll know how to build a team that makes your practice shine
  • Your staff will feel empowered to provide the best service possible
  • You値l have communication/education tools to use with your clients to gain increased compliance
  • You値l get practical advice on how to enhance elements of your practice to create that important initial impression
  • You値l learn appointment scheduling techniques to maximize the use of your time.
  • You値l take with you simple yet powerful marketing techniques that will keep clients coming back
  • You値l learn how to better bond clients to your practice
  • You値l learn that price is only an issue in the absence of value and how to apply this concept within your practice

What Past Attendees Say About It's What's Up Front That Counts:
(Taken verbatim from anonymous course evaluations)
"This seminar taught me things that I never knew. I actually feel smarter and can't wait to go to work on Monday to use these techniques."
- Philadelphia, PA 6/25/06
"The best seminar available to help enthuse and educate support staff in providing customer service! I brought 6 staff members with me and they all thought it was great!"
- Philadelphia, PA 6/25/06
"So many great ideas on how to serve the client and make your business successful."
- Baltimore, MD 5/21/06
"Go! It was a great time. Mr. Opperman is a wonderful spokesman! He is fun to listen to, and you値l learn a great deal of new ideas."
- Indianapolis, IN 6/4/06
"It will pay for itself 50 times over."
- Anaheim, CA 3/5/06
"I wish everyone, including the Dr. would have come. It痴 very important info."
- Anaheim, CA 3/5/06
"It exceeded my expectations. It brought to light simple but practical and effective suggestions to increase practice value."
- White Plains, NY 3/19/06

Read more testimonials

Click here to view locations and dates.

TUITION FEE: The seminar fee is $195.00 U.S. per person; $156.00 U.S. per person for groups of 5 or more. Registration is limited and advance registration is required. The fee includes all workbook materials, seminar instruction and refreshment breaks. Please note that the registration fee does not include lunch or parking expenses. Tuition fee is stated in US Dollars.

REGISTRATION CONFIRMATION: All registrants will receive a confirmation and receipt within ten business days of receipt of registration. Specific location information will be provided in this confirmation.

CANCELLATION POLICY: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a $25.00 service charge. If you need to cancel less than ten business days prior to the seminar, you may: 1) send a substitute from your practice, or 2) transfer your registration to another seminar of your choice within 24 months. If you fail to attend without prior advance notice, you will forfeit your tuition.

DAILY SCHEDULE: Each seminar will be held from 9:00 am to 4:00 pm. Registration and continental breakfast begin at 8:00 AM. You may pick up your meeting materials and name badge at this time. Due to the volume of material to be covered, the seminar will start promptly at 9:00 am. Registration will begin at 8:00 am.

HOTEL INFORMATION: Please contact the hotel directly for specific location information and/or directions. The hotel phone number will be provided on your confirmation, or feel free to contact our office at 303-674-8169 and we will be happy to provide this information.

CREATE A TEAM APPROACH: In order to achieve maximum benefit from this seminar, it is suggested that all doctors, practice managers, technicians, assistants, and receptionists attend the meeting. Those attending will return from this seminar with a unified goal, motivated to enhance your practice's teamwork and productivity.

CONTINUING EDUCATION CREDITS (RACE APPROVAL): It's What's Up Front That Counts And More! been approved for 5.5 hours of continuing education credit and Smart Moves for Technicians is approved for 6 Hours) in jurisdictions which recognize AAVSB's RACE approval; however, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education.

Click here to Register Online

Click here for Faxable Registration Form

Click Here for upcoming seminar dates and locations

Sponsored By:

It's What's Up Front That Counts And More! seminar will be presented at the following locations.
If you don't see your city listed or you have a location suggestion, Email Us

Click here to view full brochure online.
© 2006 Veterinary Management Consultation