| Dealing With Difficult Clients (& Team Members)
at the Veterinary Practice
Presented by: Mark Opperman, CVPM and
Sheila Grosdidier, BS, RVT, MCP, PHR
You asked for it, here it is!
In response to your frequent requests, Mark Opperman and
Sheila Grosdidier have designed a seminar specifically for
Veterinary team members on how to deal with difficult clients
and team members. You will learn how to:
- Respond to difficult people and learn five immediate
methods to change the way you approach angry clients and your team members.
- Deal! If they are angry, indecisive, overwhelmed, condescending,
picky, demanding, or just plain a pain, explore new ways to manage
the situation with professionalism and poise.
- Learn three new ways to improve your telephone presence. Also,
see what your options are with communication through email,
Twitter, Facebook and other social media.
- See how real world clinic experiences were solved. You will
be able submit your client or team situations for problem solving
and discussion.
- Take home the 12 tools you don't know how you lived without
at your practice.
- Protect yourself and your practice from clients or team members
who go too far! Bad online reviews, threats, and potentially
dangerous behavior - be prepared to manage these concerns before
they happen.
And much, much more!
Come learn how to deal with difficult clients and team members.
There will be plenty of opportunity to ask questions and talk to
the experts. You will leave the seminar with a web site to download
tools, articles and a community to share your experiences. It is
sure to be a very valuable day for you and for your practice.
Click here to view locations and dates.
TUITION FEE: The seminar fee is $295.00 US per person; $236.00 US per person
for groups of 5 or more.
Registration is limited and advance registration is
required. The fee includes lunch, all workbook materials, seminar instruction and
refreshment breaks. Please note that the registration fee does not include
parking expenses. Tuition fee is stated in US Dollars.
REGISTRATION CONFIRMATION: All registrants will receive a confirmation
and receipt within ten business days of receipt of registration. Specific location
information will be provided in this confirmation.
CANCELLATION POLICY: You may cancel your registration up to 10 business
days before the seminar. Your registration fee will be refunded less a $25.00
service charge. If you need to cancel less than ten business days prior to the
seminar, you may: 1) send a substitute from your practice, or 2) transfer your
registration to another seminar of your choice within 24 months. If you fail to
attend without prior advance notice, you will forfeit your tuition.
DAILY SCHEDULE: Each seminar will be held from 9:00 am to 4:00 pm.
Registration and continental breakfast begin at 8:00 AM. You may pick up your
meeting materials and name badge at this time. Due to the volume of material
to be covered, the seminar will start promptly at 9:00 am. Registration will
begin at 8:00 am.
HOTEL INFORMATION: Please contact the hotel directly for specific
location information and/or directions. The hotel phone number will be provided
on your confirmation, or feel free to contact our office at 303-674-8169 and
we will be happy to provide this information.
CREATE A TEAM APPROACH: In order to achieve maximum benefit from
this seminar, it is suggested that all doctors, practice managers, technicians,
assistants and receptionists attend the meeting. Those attending will return
from this seminar with a unified goal, motivated to enhance your practice's
teamwork and productivity.
CONTINUING EDUCATION CREDITS:Dealing With Difficult Clients
is approved for 5.5 Hours
in jurisdictions which recognize AAVSB's RACE approval;
however, participants should be aware that some boards have limitations on
the number of hours accepted in certain categories and/or restrictions on
certain methods of delivery of continuing education.
Click here to Register Online
Click here for Faxable Registration
Form
Click Here for upcoming seminar dates and
locations
Sponsored By:
"Dealing With Difficult Clients" seminar will be presented at the
following locations.
If you don't see your city listed or you have a location suggestion,
Email Us
Click here to view full brochure online.
- Baltimore, MD
Sunday, September 12, 2010
BWI Airport Marriott
Click here for Map and Directions
- Houston, TX
Wednesday, January 12, 2011
Marriott West Loop by the Galleria
Click here for Map and Directions
- Boston, MA
Tuesday, March 8, 2011
DoubleTree Guest Suites
Click here for Map and Directions
- Columbus, OH
Sunday, April 10, 2011
Marriott Columbus Airport
Click here for Map and Directions
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