|Dealing With Difficult Clients & Team Members
A One Day Program for the Entire Health Care Team!
You asked for it, here it is! In response to your frequent requests,
Mark Opperman and
Sheila Roe Grosdidier
have designed a seminar specifically for veterinary team members on how to deal
with difficult clients and team members.
This is a Team Training seminar! In order to achieve maximum benefit
- Learn how to respond to difficult people with five immediate methods
to change the way you approach angry clients;
- Whether the client or team member is angry, indecisive, overwhelmed, condescending,
picky or demanding, participants of this seminar will walk away with new ways to
manage difficult situations with professionalism and poise;
- Discover how to improve your telephone presence and learn new communication
options via email, Twitter, Facebook and other social media;
- Experience real-world problem solving. Submit your client or team situations for
analysis and discussion;
- Take home the 12 Tools You Don't Know How You Lived Without!;
- Find out how to protect yourself and your practice from clients or
team members who go too far-bad online reviews, threats, and potentially dangerous
behavior. Be prepared to manage these concerns before they occur.
from this seminar, it is suggested that all doctors, practice managers,
receptionists, technicians, and assistants attend the meeting. Those
attending will return from this seminar with a unified goal,
motivated to enhance your practice's teamwork and productivity.
Tuition Fee: The tuition fee is $199 per person and $159 per person for
groups of 5 or more. This group rate cannot be combined with other discounts.
Registration is limited and advance registration is required. The fee includes
all workbook materials, seminar instruction and refreshment breaks. Please note
that the registration fee does not include parking expenses.
Registration Confirmation: Within 10 business days of registration, all
registrants will receive a confirmation and receipt with specific event details.
Cancellation Policy: You may cancel your registration up to 10 business
days before the seminar. Your registration fee will be refunded less a $25.00 service
charge. If you need to cancel fewer than 10 business days prior to the seminar, you
may: 1) send a substitute from your practice, or 2) transfer your registration to
another seminar of your choice within 24 months. If you fail to attend without advance
notice, your tuition will be forfeit.
Daily Schedule: Seminars are held from 9:00 am to 4:00 pm. Registration and
continental breakfast begin at 8:00 am. Due to the volume of material to be covered,
the seminar will start promptly at 9:00 am.
Hotel Information: Please contact the hotel directly for specific location
information and/or directions. Hotel contact information will be provided on your
Continuing Education Credits: This course meets the requirements for 5.5 hours
of continuing education credit for Veterinarians and Veterinary Technicians in
jurisdictions which recognize AAVSB's RACE approval. Participants should be aware
that some boards have limitations on the number of hours accepted in certain categories
and/or restrictions on certain methods of delivery of continuing education.
(AAVSB RACE Provider No. 177).
Click here to Register Online
Click here for Faxable Registration
Click Here for upcoming seminar dates and
"Dealing With Difficult Clients" seminar will be presented at the
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