Staff Training at Your Fingertips
If your receptionist barks more than your patients do... you may need
Lifelearn's "Perception of Value", "
Telephone Skills", "Marketing Veterinary
Products & Services" CD-ROMs.
Because employees can make or break a practice, Lifelearn has teamed up with Mark
Opperman to create convenient, topnotch staff training designed to refine your team's
customer service and communication skills.
Lifelearn's multimedia CD-ROMs "Perception of Value," "Telephone
Skills" and "Marketing Veterinary Products & Services" will lead
staff members through challenging, interactive training sessions that offer time-tested
strategies for success—there's no easier way to develop a courteous, efficient
team!
More about:
Perception of Value
A program for the entire practice team including veterinarians and practice
managers.
Key Content of the Program:
- Learn that a client's perception of value is often based on factors other than
the quality of the medical care provided by your practice.
- Learn how clients perceive value in a veterinary practice.
- Effectively evaluate the value of service and care you and your practice
provide.
- Learn what you can do to exceed your clients' expectations by making your
practice shine.
Telephone Skills
A program for the entire practice team with a special focus on receptionists.
Key Content of the Program:
- Elevate your level of telephone communication skills through courtesy, warmth
and elegance.
- Understand the importance of first impressions and that the receptionist is the
gatekeeper of the practice.
- Develop effective listening skills to assess and meet clients' needs.
- Become more succinct in your communication.
- Understand how to handle common telephone situations such as the upset client,
the price shopper and the emergency call.
Marketing Veterinary Products
A program for the entire practice team including veterinarians and practice managers.
Key Content of the Program:
- Understand that marketing is an effective way of educating your clients.
- Recognize how the entire healthcare team can play a role in marketing your
practice's products and services.
- Learn marketing techniques to convert as many as 72% of phone shoppers into
clients.
- Understand the difference between internal and external marketing strategies.
- Be familiar with different marketing strategies and learn how to implement
them into your practice.
Each CD-ROM costs $79 plus $3 S/H; 21-day money-back guarantee.
System requirements: Pentium 133 MHz processor with 16 mb RAM, 8x or higher
CD-ROM drive, video card with at least 1 mb RAM, sound card, and speakers.
Produced by Lifelearn Inc., McNabb House, University Guelph, Ontario.
Order through LifeLearn - The World Leader in Veterinary Multimedia
Education:
(800) 375-7994
or on the internet: www.lifelearn.com/c4/4000.html
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