| TITLE |
SECTION |
ISSUE |
PAGE |
The Worst-Case Scenario Survival Handbook
Hurricanes. Embezzlers. Lawsuits. There are many perils to
owning a veterinary practice. But if you put the proper
safeguards in place, you can stay out of trouble. |
Ownership Issues |
February 2008 |
28-35 |
Say Goodbye to Bad Eggs
You show consistency as a boss and respect for your top
employees when you terminate someone who needs to go. |
Cover Story |
January 2008 |
37-41 |
Get It In Writing
Squash misunderstandings with written contracts and
reports that show what associates are earning and
how it's calculated. |
Associate Management |
November 2007 |
42-44 |
Smile! You're On Clinic Camera
Videotaping in the exam room may make everyone nervous
at first. But strong communication skills get clients
on board with the best care. And this tool can help. |
Client Relations |
September 2007 |
49-52 |
A Team That Saves The Day
Even if your practice doesn't need to be rescued,
wouldn't it be nice to have these three management
angels in your corner? |
Managing Smart |
July 2007 |
56-60 |
Dust Off Your Employee Manual
Does your team manual look like an ancient relic?
Get it up to date with the latest labor laws and
team policies. |
Managing Smart |
June 2007 |
51-54 |
Spread the News
A simple letter is all you needs to help keep your clients
up to date on the pet food recall. |
Special Report |
May 2007 |
40-41 |
Stepping Up
It's a natural progression to move from associate to
practice owner, but you need to know what you're getting into.
(And sellers, you need to make sure your buyer is positioned
for success) |
Associate Know-How |
April 2007 |
49-52 |
Give Your Team a Cut
By offering quarterly bonuses based on employee performance,
you give your team a strong incentive to succeed—and help
your practice thrive. |
Managing Smart |
March 2007 |
49-53 |
Make 'em Stick
Use these 15 ideas to bond team members to your hospital —
and keep your practice from peeling apart. |
Managing Smart |
February 2007 |
50-55 |
10 Tips to Boost Profitability
You have nothing to lose and everything to gain. So why not implement
some of these ideas—and give the bottom line a boost? |
Managing Smart |
January 2007 |
48 |
Delegate and Double Check
Grit your teeth and make the handoff. Offer up the responsibility
that goes with the work. And build in both accountability and
meaningful rewards. |
Managing Smart |
December 2006 |
38 |
Three Strikes - You're Out!
No one likes to fire people. But if you don't get rid of that problem
employee, you're putting the good ones at risk. Take this approach to
make this necessary evil as painless as possible. |
Personnel Solutions |
November 2006 |
48 |
Ready Set Grow!
You're stoked about offering your clients new services and products.
But your team's response is underwhelming. Here's how to get started
and get your team onboard. |
Managing Smart |
October 2006 |
46 |
Wanted: Able Associate, Must Love Dogs
It's tougher than ever to get a strong new associate. But these
strategies can help your practice stand out. |
Managing Smart |
September 2006 |
60 |
When to Go Out on a Limb
You don't have to avoid accounts receivable altogether—just be smart
about when to offer credit and who you offer it to. |
Practice Finances |
July 2006 |
54 |
Map the Path to Better Care
When you, your team, and your clients are reading from the same set
of directions, you make it to your end goal — better pet care — with fewer
detours. |
Cover Story |
July 2006 |
36 |
Sweeten the Deal
Make sure your benefits stack up well against the other options team
members could find in your area — and give employees more reasons to
stick around. |
Personnel Solutions |
June 2006 |
80 |
Show Bad Clients the Door
Difficult clients do your practice more harm than good by damaging
team morale and causing conflict. Figure out who they are, and let
them go. |
Cover Story |
May 2006 |
36 |
Stop Asking Your Clients to Make Medical Decisions
Your clients didn't go to veterinary school. You did. So why ask your
clients, who have no training or expertise, to make medical decisions
about the care of their pets? |
Hot Button |
April 2006 |
80 |
Pay Partners Fairly
Paying equally doesn't always make sense in a partnership, especially
when doctors aren't contributing in the same ways. A tiered-compensation
system can account for these variances. |
Ownership Issues |
March 2006 |
48 |
Salary vs. Production
The best of both worlds, the ProSal compensation formula pays associates
on a percentage of production and guarantees a base salary. Find out why
this method's a top choice for associates—and why you'll like it, too. |
Cover Story |
February 2006 |
28 |
5-Star Service
Use hotels' secrets to make your team's service the gold standard for
veterinary practice. |
Cover Story |
January 2006 |
33 |
Bridge the Gap for New Grads
Looking for a new associate? Find out what they're looking for, and help
them cross intot he world of daily practice. |
Managing Smart |
December 2005 |
24 |
The Devil's in the Details
Use these five quick fixes to resolve little problems that stymie clients,
stump staff members, and limit your practice's potential. |
Managing Smart |
November 2005 |
33 |
When to Control Practice Growth
Believe it or not, bigger is not always better. Here's a look at when you might
need to regulate the growth of your practice and how to decide on the right
approach for you. |
Managing Smart |
September 2005 |
50 |
Control Your Time in the Exam Room
Letting your schedule run amok harms you, your practice, patients, and team.
So reclaim your time—and enjoy more peaceful workdays. |
Managing Smart |
July 2005 |
44 |
The 10 Most Common Hiring Mistakes
You don't need the headaches and hassles that come with a bad hire, right?
So take these steps, and find that new person who fits your team perfectly. |
Managing Smart |
June 2005 |
60 |
Cultivate a Welcoming Practice
Two new patients, two ovariohysterectomies—and two very different client
experiences. Use these strategies to make sure your practice is the one
delivering a great surgery experience. |
Client Relations |
April 2005 |
52 |
Zeroing in On Your Goals
Feel like you're going round and round and getting nowhere? Use this planning
exercise to plot a course that heads straight for your dreams. |
Managing Smart |
March 2005 |
44 |
Wake Up to the Reality of Internet Pharmacies
They're here to stay. And the sites that target consumers are making heavy-duty
media buys. Are you often doing enough to explain why clients should buy
medications from you? |
Industry Issues |
February 2005 |
42 |
Focus on associates What Are You Worth?
Follow this step-by-step gide to figure your current value to your practice.
Then adopt four key strategies to make sure you're worth your weight in gold. |
Cover Story |
December 2004 |
25 |
10 Steps to a Smoother Running Practice
No matter who's handling management duties for your practice, knowing and
applying these strategies is a must. |
Managing Smart |
October 2004 |
34 |
10 Ways to Keep Clients Coming Back
Within three minutes of arriving at your practice, a client has formed an opinion
about the quality of the care she and her pet will receive. What messages are you
sending? |
Managing Smart |
September 2004 |
68 |
10 Ways to Earn Team Members' Respect
Without team members' support, even the best medical skills won't get you far.
Follow this path to win them over. |
Personnel Relations |
July 2004 |
42 |
Take the High Road
Communication roadblocks forced this practice down a dead-end street. Luckily,
a well-timed U-turn sent them in the right direction. Do you need to dump some
baggage to move forward? |
Managing Smart |
June 2004 |
52 |
Are You the Doctor Clients Will Not See?
If so, transform yourself into the doctor that clients fight to see by getting
more feedback, focusing on communication, and changing your strategy. |
Cover Story |
May 2004 |
26 |
Would You Hire You?
When the leader falls short, the team does, too. So let's say the most critical
leadership position in the practice is open—and you're one candidate. How do you
stack up against this list of criteria? |
Leadership Strategies |
April 2004 |
54 |
Help Team Members Reach the Next Level
Show dolphins learn to jump higher and higher because the trainers keep raising
the goal. Here's how you can use virtually the same approach to keep your team
members happy and engaged. |
Managing Smart |
March 2004 |
44 |
Offer Stellar Services to Keep Clients Happy
The lifetime economic value of a client can be hundreds of thousands of dollars.
Are you doing all you can to keep pet owners coming back? |
Client Relations |
February 2004 |
50 |
Don't Hide from Product Sales
The products your clients use directly affect your patients' health—and
your bottom line. |
Practice Finances |
January 2004 |
44 |
Hire the Best Fit
Written by Sheila Grosdidier, BS RVT
Your mission: Find an employee who fits your practice culture and will stick
around. (Here's a clue: It may not be the person with the best resume.) |
Personnel Solutions |
December 2003 |
30 |
Face the Facts: Teams Want More
Surveys show that staff members want you to say thank you more often, delegate
more, and offer more benefits. Here's why you should. |
Managing Smart |
November 2003 |
52 |
Who's Sabotaging Your Practice?
Could it be you? Avoid these common mistakes—and sidestep the potential
damage to your practice and your future. |
Managing Smart |
October 2003 |
50 |
Business Slow? Try These 10 Recover Tips
About 74 percent of practitioners expect to see an increase in gross revenue
this year. So if business is slow in your practice, what gives? (Hint: It's
probably not the economy!) Use these strategies to find the cause and get your
practice back in full swing. |
Managing Smart |
September 2003 |
65 |
Stumped by Clients' Questions?
Don't mumble and bumble when clients query your fees, your policies, or your
approach. Use these responses to prepare—before you're in the hot seat. |
Client Relations |
July 2003 |
52 |
Don't Be a Bully, or a Doormat
It's not easy to strike a balance between raging bull and meek-as-a-mouse. But
doing so is vital to your relationships with clients and co-workers. Are you
assertive enough? |
Personal Growth |
June 2003 |
62 |
Get to Yes in the Exam Room
Ready to build closer relationships with clients—and encourage more pet
owners to opt for the highest level of care? Avoid these exam-room communication
roadblocks and improve compliance. |
Client Relations |
May 2003 |
64 |
Show Your Schedule Who's In Charge
Don't let an unorganized schedule get the best of you. Learn to maximize your
open hours, work less, and produce more. Really! |
Managing Smart |
April 2003 |
62 |
Is Your Boss Unbearable?
Can't stand the practice owner? Before you dust off your resume, decide whether
these tips could salvage your relationship. |
Associate Know-How |
February 2003 |
65 |
Focus on the Source of Personnel Problems
Do you ever feel like nailing the door shut to stem the flow of outgoing team
members? A better solution: Investigate your practice culture. |
Personnel Solutions |
January 2003 |
26 |
Need Better Answers?
You don't want to flub the response to a tough question from a team member, but
what should you say? Here's help! |
Cover Story |
December 2002 |
14 |
Five High-Tech Tools That Improve Efficiency
The right technology could improve your team's efficiency and boost productivity.
Are these "most useful" tools at work in your practice? |
Technology Trends |
October 2002 |
65 |
Fire Up Your Client Service
You've seen clients light up when you compliment their pets or spend a little
extra time with them in the exam room. Now it may be time to consider more
innovative strategies to ignite pet owners' interest. |
Client Relations |
September 2002 |
54 |
Show Employees the Total Value of Their Compensation
A one paragraph practice management recommendation. |
Practice Management Q & A |
July 2002 |
15 |
Tap Your Team's Power With Goal Setting
Wish staff members showed more spark when you suggest a new program or propose
a new practice goal? Set SMART goals and prepare to be electrified by your teams'
accomplishments. |
Team Building |
June 2002 |
40 |
Let Your Manager Drive, But Give Her A Map
There's no point in hiring a manager if you don't hand over some responsibility
with the title. So let your manager keep the practice on the road—while you
chart the course—and ease your management headaches. |
Managing Smart |
May 2002 |
52 |
Steer Your Practice In The Right Direction
Frustrated with your team? You may need to provide more guidance or stronger
leadership. As the practice owner, it's your job to lead your team so you can
achieve your vision for the practice. |
Practice Leadership |
April 2002 |
54 |
Plan Ahead To Minimize The Damage of Disaster
In minutes, a death, a natural disaster, or some other unforeseen event could
wreak havoc in your practice. But what you do before the crisis strikes may
determine whether the practice is damaged—or destroyed. So use this advice
to prepare. |
Managing Smart |
March 2002 |
68 |
Give Them The Ax
If an employee isn't working out, it's probably time to take positive action
and sever his or her employment. Use these steps to make the tough cuts. |
CE Credit |
February 2002 |
66 |
Keep Your Team In Place
Once you develop strong staff members, you need to focus on keeping them. Here's
how to make team members want to stay at your practice. |
Personnel Solutions |
January 2002 |
58 |
Getting Out of Practice
It's critical that you decide on an exit strategy early. If you don't, you may
find that instead of owning the practice, it owns you. So consider these
options—and plan to enjoy your future. |
CE Credit |
December 2001 |
25 |
Offer Five-Star Service
Bump your practice from good to excellent with a few simple steps that are
guaranteed to bring you ringing success. |
Client Relations |
November 2001 |
46 |
Don't Leave Fees to Chance
If you set fees using a haphazard, luck-of-the-draw approach, you're gambling
with practice income and profitability. Improve your odds for success by using
these proven fee-setting strategies. |
CE Credit |
October 2001 |
36 |
Worried Your Fees Are High?
Well, They're not. In fact, most of you should be thinking that your fees are
too low. So stop feeling guilty, and start working to increase clients'
perception of value. |
Practice Finances |
September 2001 |
44 |
Luring Great Associates
You know they're out there—topnotch associates ready to join a practice
like yours. So why aren't they biting? Put out the right bait—and watch
out! |
Team Building |
August 2001 |
74 |
Keep Your Finger on the Pulse
As your practice grows, it's easy to fall out of touch with team members and
the problems they face. The solution: Make time to talk so you see warning signs
before your practice suffers damage. |
CE Credit |
July 2001 |
68 |
When To Cut An Associate
Even when great associates are in short supply, you need every doctor to perform
well. Use these tips to set the stage for a solid working relationship—and
to decide when you've seen enough. |
CE Credit |
June 2001 |
36 |
Equip Your Team For Success
To boost your team members' productivity, you must give them critical tools for
success by offering regular training, fair compensation, and more. |
Personnel Solutions |
May 2001 |
56 |
Don't Let Revenue Escape
Without proper controls, as much as 20 percent of your revenue may sneak out your
front door. Learn how two simple forms can help you capture more money. |
CE Credit |
April 2001 |
42 |
Tighten Up Inventory Costs
The word inventory doesn't have to send you and your team members running for
cover. Learn to face your fears and make your inventory contribute to practice
profitability. |
Practice Finances |
March 2001 |
58 |
10 Money Making Ideas
In the ever-changing landscape of equine practice, you need innovative strategies
to stick in clients' minds. Try these 10 tips to improve client communication and
service - and boost practice revenue. |
Managing Smart |
February 2001 |
8 |
8 Ways to Drive Your Team Crazy
If you find any of your little idiosyncrasies on this list, you could be tying
your team in knots and damaging efficiency and morale. Mend your ways—before
you push your team members past the breaking point. |
Cover Story |
January 2001 |
33 |
Clean Up Your Language
The words you say affect clients' perception of value, so toss these negative
words in the trash, pick up some positive ones, and watch the value of your
services grow. |
Communication Strategies |
December 2000 |
25 |
Reach For The Stars
The sky's the limit when it comes to the success of your practice. And just five
traits separate average from excellent. So take action—and watch your
practice shine. |
Managing Smart |
November 2000 |
42 |
Be An Efficiency Expert
Streamlining your practice workflow helps you serve more clients—and
strengthens the bottom line. So grab a pen and develop a plan to maximize your
team's efforts. |
Managing Smart |
October 2000 |
52 |
Your Computer's A Gold Mine
Your computer system can help you improve client service, boost revenue, control
inventory, and save time. Use these eight strategies to tap the mother lode. |
Managing Smart |
September 2000 |
50 |
Refine Your Revenue Balance
You'll be better prepared to face competition for product sales and prescription
revenue in the future if you focus on the value of your professional training and
experience today. |
Practice Finances |
August 2000 |
68 |
Are You Losing Clients?
If clients stream out of your practice faster than they flow in, you could be out
of a job soon. Here's how to evaluate your client retention—and draw new
pet owners. |
Managing Smart |
July 2000 |
52 |
Managers Earn Their Pay
Think you can't afford a manager? Think again! A good manager can hold back
expense, help the practice earn more revenue, and improve your quality of
life. |
CE Credit |
May 2000 |
42 |
Make Your ACT Soar
Marrying business and veterinary medicine is challenging, but it doesn't require
magic. Apply these methods, and you'll watch your ACT rise while you practice
better medicine. |
CE Credit |
April 2000 |
42 |
Draft A Winning Contract
When you're considering your first associate position, don't overlook the
importance of a well-drafted contract. Look for these features before you sign
on the dotted line. |
Job-Hunting Guide |
March 2000 |
89 |
Is Your Practice Healthy?
If your hospital earned a modest profit last year, don't assume it's thriving.
Monitor these key financial indicators and compare your clinic performance with
industry statistics. |
CE Credit |
February 2000 |
62 |
Leap Management Hurdles
Besides keeping pace with medical advances, you must overcome such obstacles as
personnel problems and a lack of business knowledge. Here's how to stay in the
race. |
Managing Smart |
January 2000 |
46 |
Are You Ready for the Dotcoms?
They've been selling treats, and leashes online. Now they're bringing medical
advice from the Internet into your exam room. Our experts help you respond
effectively. |
Cover Story |
January 2000 |
37 |
Try These Ten Resolutions
Don't start the new millennium with the same old work habits. Adopting these
ideas can help you please clients, improve efficiency, and enhance your quality
of life. |
Managing Smart |
December 1999 |
50 |
Do You Rely On Products?
Retail sales make up more than a fourth of income at most practices. But your
expertise is medicine, not sales. Learn to emphasize professional services rather
than products. |
Marketing Savvy |
November 1999 |
50 |
Boost Vaccine Compliance
Clients know yearly vaccinations help protect their pets. But some new owners
may skip important boosters. Teaching clients the value of vaccines ensures
healthy pets—and profits. |
Vaccination Protocol |
SE - Fall 1999 |
49 |
Divide Pay Among Partners
If you co-own a veterinary practice, splitting compensation equally may not be
fair. To avoid conflicts, use a three-tier formula that bases pay on production
and ownership. |
Practice Finances |
September 1999 |
52 |
Do You Need A Manager?
Finding time to practice medicine can be challenging if you handle all management
tasks. Hiring a manager will lighten your load and let you generate more medical
revenue |
Personnel Solutions |
August 1999 |
70 |
Watch The Bottom Line
As an associate, your responsibilities include helping the practice remain
profitable. Encourage the owner to adopt open-book management so you can monitor
hospital revenue. |
Associate Know-How |
July 1999 |
60 |
Collect Overdue Accounts
Even small accounts receivable can cause big headaches for your hospital. Learn
how to set practice policies that help you reduce bad debt and collect past-due
balances. |
Practice Finances |
June 1999 |
60 |
"I Can't Pay For Treatment"
When a client pleads for your help but faces financial limitations, what should
you do? Learn how to separate money from emotions and reach a mutual
agreement. |
Associate Know-How |
June 1999 |
64 |
Chasing The Paper Trail
Are you reviewing the right figures to keep your practice's finances on track?
Learn key business indicators you should monitor to identify problems and growth
opportunities. |
Practice Finances |
May 1999 |
52 |
Boost Boarding Profits
Some doctors consider boarding a necessary evil, but it can be a profit center.
To bond clients and maximize revenue, offer special services that pamper pets
and ease owners' minds. |
Practice Builder |
April 1999 |
56 |
Choosing Your First Practice
If you want to practice high-quality medicine, choose your first hospital
carefully. The medical style you emulate there will form the model for your
entire veterinary career. |
Associate Know-How |
March 1999 |
92 |
Celebrate Dental Month
Many clients still don't understand the importance of dental care for pets.
Help them join the parade by developing a target-marketing program that gets
results. |
Client Relations |
February 1999 |
40 |
Create Effective Reminders
Dr. Smith knew he wasn't maximizing his computer's reminder system. But he was
shocked when consultants estimated missing reminders could generate $116,000. |
Business Makeover |
February 1999 |
44 |
Reviews Help Staff Excel
How can you encourage employees to strive for peak performance? Reward their
efforts with a review that offers new challenges and gives them management
input. |
Personnel Solutions |
December 1998 |
36 |
Is Your Price Tag Fair?
Most practice owners don't follow a formal fee strategy. Get advice as management
consultants give one hospital a fee makeover that's fair to both the practice
and clients. |
Business Makeover |
December 1998 |
32 |
Control Inventory Costs
Is an extensive stockpile of drugs and supplies tying up a big chunk of your
capital? Learn how instituting a simple inventory system can save your practice
money and time. |
Managing Smart |
November 1998 |
56 |
Plug Your Revenue Leaks
Follow one practice owner through a business makeover and learn how to increase
income by monitoring average sales per client, discounts, and client retention
rates. |
Business Makeover |
November 1998 |
48 |
Paying Associates Fairly
Many practice owners offer associates a production percentage or salary, but
these options may not work best. Trying a combination can motivate associates
and reward owners. |
Associate Know-How |
October 1998 |
62 |
Lure Top-Notch Associates
Finding a high-quality associate can prove challenging. Create a job description,
recruit skilled candidates, and conduct an effective interview to hook the
perfect catch. |
Associate Know-How |
September 1998 |
52 |
Should Associates Manage?
Associates who take on management duties find rewards: job satisfaction, valuable
experience, and more money. Learn how to decide whether practice management is
right for you. |
Associate Know-How |
August 1998 |
42 |
Handing Over The Reins
There's more to a buy-in than numbers. Even a carefully calculated transition
can fail without proper personnel. Learn how to ensure your partner's management
success. |
Associate Know-How |
July 1998 |
42 |
Send Patients Home Happy
When you discharge patients, clients leave with a lasting impression of your
surgical services. Discover how to give take-home instructions that ensure pets'
safety and return visits. |
Client Relations |
June 1998 |
50 |
Score Your Employees
Become an Olympic judge and rank each staff member from 1 to 10. This tells you
who needs to leave and who deserves a raise. Good personnel make management
easy. |
Leadership Development |
May 1998 |
90 |
Rally Your Business Team
You're trained in animal health, not business health. So draft a team of
management experts to keep your business in top condition and help you achieve
financial success. |
Leadership Development |
April 1998 |
107 |
Divorce Can Split A Practice
When your business partner is your spouse, divorce can mean disaster. To
safeguard your practice, understand your options and make informed decisions. |
Practice Finances |
April 1998 |
86 |
Plan Your Groundbreaking
Before jumping into practice ownership, know yourself and your goals. Meet
experienced doctors and consultants who share the headaches and rewards of
opening a clinic. |
Start-Up Success |
April 1998 |
70 |
Ring Up Your Retail Sales
Would you believe that building a few shelves can increase your practice's
profit $20,000? Create a retails sales area and add a valuable profit center
to your hospital. |
Marketing Savvy |
March 1998 |
68 |
Profit Centers That Deliver
If you want to increase practice income, adding a profit center may be the
answer. But before you take the plunge, learn how to predict which services
will earn the most. |
Marketing Savvy |
February 1998 |
55 |
Stay Busy All Year Long
Are you worried about the slow months ahead? Here's how you can develop a
targeted marketing campaign that will help keep your practice busy all year
long. |
Marketing Savvy |
January 1998 |
60 |
Will Vaccine Income Drop?
New protocols urge cat vaccinations every three years. Competitive pricing and
clients' perception of vaccines as commodities are reducing this income. How
should you react? |
Cover Story |
January 1998 |
32 |
Avoid Risky Career Moves
As a new associate, your first job will determine your career path. Before
accepting any position, interview the employer and make sure it's the right
professional move. |
Associate Know-How |
December 1997 |
48 |
Audit Your Accountant
An accountant should diagnose your practice finances, not perform routine
bookkeeping. If you're not using an accountant properly, how do you know if
your practice is sick or healthy? |
Practice Finances |
November 1997 |
38 |
Enhance Your Profitability
Does income slip out your surgery doors each time you operate? Do you lose
profit when filling a prescription? Your pharmacy and operating rooms can
become profit centers. Here's how. |
Managing Smart |
October 1997 |
52 |
Need A Mystery Shopper?
So you want to keep tabs on the competition and your practice's image and
services? Make this simple quality-control report card work for your hospital. |
Marketing Savvy |
September 1997 |
64 |
Ways To Impress Clients
How do you attract clients to you hospital and keep them coming back? Exceed
their expectations with special touches that show you care about them and their
pets. |
Client Relations |
August 1997 |
36 |
Navigating Your Future
At a recent gathering, leaders charted where the profession is heading. Learn
how you can weather the technology tide and client currents, and sail for
smoother waters. |
Cover Story |
July 1997 |
31 |
Build Powerful Impressions
A customized presentation folder, the '90's version of a hospital brochure,
could be the marketing solution to enhance your image, gain new clients, and
boost your bottom line. |
Marketing Savvy |
June 1997 |
36 |
Firing A Problem Employee
When you hesitate to fire one bad employee, your business and staff pay the
price. Learn how a discipline policy can help you coach or fire an employee. |
Personnel Solutions |
May 1997 |
34 |
Identify Your Niche
Is your practice a Marriott hotel or Motel 6? It's a matter of image and service.
To succeed, identify your niche and give clients more than they expect. |
Marketing Savvy |
April 1997 |
50 |
Thriving Amid The Big Boys
Think an independent hospital can't survive once a pet superstore or corporate
practice moves in the neighborhood? Successful doctors don't panic—they
turn threat into an opportunity. |
Cover Story |
April 1997 |
34 |
Trap Your Practice Profits
How can you make your hospital more profitable? Trap the 20 percent of your
total income that you give away every year. |
Practice Finances |
March 1997 |
56 |
Hiring Standout Employees
There's more to hiring a standout employee than just stumbling on the right
person. Your dedication to quality will make all the difference. |
Cover Story |
February 1997 |
39 |
Associate Pay: Combine Security With Incentive
Should you pay associates a salary or a percentage based on their production?
Some practice owners achieve a profitable balance by using the ProSal formula.
Here' show it can work for you. |
Associate Know-How |
January 1997 |
48 |
What You Need To Know About Medical Records
Last fall, four consultants met to discuss the importance of keeping accurate
medical records. As technology advances, they predict the profession will face
a new era of record-keeping procedures—and potential legal risks. |
Cover Story |
February 1996 |
38 |
Evaluating Associates: Going Beyond The Form
Do you dread reviewing your staff doctors? Here's how to assess their
performance objectively by using computer reports and other tools in addition
to the evaluation form. |
Associate Know-How |
February 1996 |
62 |
A Formula For Calculating Partner Pay
To compensate partners for their investment and the work they do, the author
outlines a three-tier compensation formula. Here's how to establish an equitable
pay arrangement for a variety of ownership situations. |
Cover Story |
June 1995 |
33 |
Tired of Clients Calling for Information? Turn Them Into
Appointments
Answering clients' questions about their pets may seem routine and tiresome, but
when a caller's on the line, a pet's life may be on the line as well. Here's how
to convince callers to get immediate pet care—from you. |
Client Relations |
June 1995 |
40 |
Are You Throwing Your Employees To The Wolves?
Employee training may seem overwhelming, but the alternative—poor client
service, missed charges, and an unhappy staff—is a lot more painful. The
author offers a phase-in program for consistent and thorough training. |
Personnel Solutions |
April 1994 |
44 |
The Anatomy Of A Healthy Practice
The systems that propel your practice bear a striking resemblance to the systems
that propel the human body. And just as a body is subject to injury and disease,
so too is your practice. To help you ensure a healthy future for your hospital,
the author offers an anatomy lesson in veterinary practice management. |
Cover Story |
May 1993 |
30 |
Boost Your Earnings Through Goal Planning
To take your practice to new heights, you need to set specific goals—and
then work toward them. Here's how. |
Cover Story |
September 1992 |
46 |
Making Peace With Unhappy Clients
Clients who are upset or disappointed when they leave your clinic may not be
back. But you can turn their frowns into smiles—and regain their loyalty
to your practice. Here's how. |
Client Relations |
August 1992 |
60 |
