| Management Tools for Veterinary Practices |
Management Tools for Veterinary Practices consists of 11 sections
of hundreds of tools developed specifically to help you run your practice
more efficiently. Use the right tools for the job... and start practicing
smarter, not harder. See the list below for a description of each tool
included in this exceptional offer. This tool set belongs in every practice
striving for excellence and success!
$475.00 (plus $15.00 shipping and handling in the continental U.S.
Call for shipping rates outside of the U.S.)
Client Communications - Effective client communication is essential to
your practice's success and to the well-being of the patients you serve. An
educated and informed client is more likely to comply with recommendations and
to value the services their pet receives. This package of 16 forms includes
Lifetime of Wellness for dogs and cats, TLC Boarding, Kennel Camper Cards,
Geriatric and Dental Targeted Marketing Letters, Dental Grading Report, Internet
Pharmacy Client Response Letter, Purging Letter, Laboratory Test Results Worksheet
and Care to Share cards.
Hospital Forms - Packed with 40 forms commonly used to enhance everyday
practice management activities. Includes in-hospital tracking form, patient visit form,
pre-anesthetic surgical release form, surgical consent form, canine and feline pre-exam
checklists, exam room report card forms (small animal, avian, equine and exotics)
"biography" forms (puppy, kitten and exotics,) standardized discharge order form,
payment agreement form, sample collection letters, controlled drug log form, cash
drawer worksheet and client questionnaire.
Medical Care Plans - Does your practice write up the same health care plans
over and over again? Standardized Health Care Plans save not only your valuable time
and effort, they also ensure standards of care, help clients better understand their
pet's diagnosis, explain treatment, and itemize the costs of the services rendered.
This section contains 65 itemized estimates covering the areas of dermatology,
ears, x-rays and work-ups, eyes, genital/urinary procedures, gastrointestinal,
orthopedics, respiratory/heart and dental as well as other elective and non-elective
services. Health Care Plans include a description of the condition and its treatment.
All fees can be automatically updated by using the master fees feature.
Human Resources - Personnel management can be a challenge. Let us help you make
it more manageable with this set of 25 forms designed specifically for human
resource purposes. This section includes pointers and samples for writing advertisements
for open positions, help for interviewing and checking references, sample letters of
job offer, attendance records, and career development plans. You'll find an employee
warning notice, corrective action form and discrimination complaint form. There's even
a termination checklist and employee exit survey.
Employee Policy & Procedures Manual - An employee procedures manual is an essential
management tool that outlines all policies and procedures that relate to employees.
An effective manual facilitates communication on important issues and demonstrates
compliance with state and federal policies. Sections within this manual template cover
employment status, discrimination, non-solicitation, personal conduct, paydays, timecards,
overtime, work schedules, attendance, benefits, uniforms/grooming, employee reviews,
incentive program, leave of absence and disciplinary protocol.
Job Descriptions Package - By creating job descriptions for all positions within
your practice, prospective employees know up front what a job entails. A good job
description clearly outlines an employee's duties and responsibilities, providing a
framework that supports accountability while equipping the employee for success. This
section contains 36 sample job descriptions for health care team members including
front desk, kennel, technical, associate, management and other positions. These job
descriptions include wording critical for legal compliance.
Phase Training Programs - Phase training programs take a comprehensive view of all
the duties and responsibilities of a given job and divide them into training periods
referred to as phases. These programs provide an "itinerary" for new employees, allowing
them to be trained gradually so that they are not overwhelmed as they initially enter the
practice. One of the factors in staff turnover is a lack of structured training. Don't
"throw them to the wolves". Providing this structure in the training process allows employees
to be trained to a higher level of skill and expertise. This package contains 17 sample
phase training programs for front desk, technical, associate, management and other
positions.
Employee Evaluation Forms - Employee evaluations are essential in developing a
well-informed and motivated team. Don't leave team members wondering if they're meeting
expectations or how they can improve their value to the practice. This package contains
39 sample evaluation forms developed specifically for veterinary practices. Included
are front desk, kennel, technical, management, associate and other position evaluation forms.
Employee Incentive Program - This section helps you incorporate an effective employee
incentive program that motivates employees and creates a team effort within your practice.
Bonuses are based on individual performance and your practice's increase in gross income
- so those who contribute more receive a greater reward for their extra effort! General
implementation information, calculation forms, and three job-specific evaluation forms are
included. A calculation program for use with Microsoft Excel makes it easy to determine the
amount of each employee's bonus and provides documentation that you can present to the employee
to show them how it was calculated.
Protocols - Consistency and structure are imperative to your hospital's daily managerial
and personnel operations. A health care team that is provided with guidelines, boundaries and
direction is more likely to comply with management's expectations, especially when those
expectations are clearly and concisely articulated. This section of 22 forms includes
suggested protocols and templates for establishing your expectations in writing. Set your
health care team up for success!
Designing A Hospital Presentation Folder - A well-designed hospital presentation folder
educates potential clients about the quality of your practice services - before they even step
foot through your door. They are an excellent means of presenting your practice to prospective
clients and converting telephone shoppers into bonded clients. We provide the basic information
you need to develop your own hospital presentation folder, samples of hospital presentation
folders and templates that you can customize to create your own folder.
*The full set of tools includes a CD with files provided in MS Word 97-2007, MS Excel 97-2007
and Adobe PDF 7.0 formats. The Word and Excel files are customizable for your practice.
** The Employee Scheduling Software is NOT included in the Management Tools for Veterinary
Practices complete tool set. It can be purchased separately, see below.
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