  Mark Opperman, CVPM
In 1976 Mark Opperman was named Hospital Administrator of the New Haven Central
Hospital for Veterinary Medicine in New Haven, Connecticut. As a result of his success
and achievements at New Haven Central Hospital, Mr. Opperman was sought after for
advice and help in veterinary practice management issues. Seeing the need for these
services, in 1979 he formed his own company, VMC, Inc. – Veterinary Management
Consultation, which is a private business management consulting firm dedicated to
excellence in practice management.
Through his firm, Mr. Opperman has consulted with over 600 veterinary hospitals
throughout North America providing timely and practical assistance in such matters
as hiring associate DVM’s, establishing partnerships, exit strategies, employee
issues, profitability and efficiency. Hundreds of practices have benefited from the
comprehensive on-site consultation services offered by the firm and many more have
profited from one day audits and exam room consultations. In addition to his
well-known lecture series, It’s What’s Up Front That Counts, Mr.
Opperman has lectured extensively within the United States, Canada, Europe and
Asia at such meetings as CVC, NAVC, World Small Animal Veterinary Conference,
Denmark Annual Congress, and the London Veterinary Forum.
In 1981 Mr. Opperman founded the Veterinary Hospital Managers Association
and continued his involvement for over a decade, serving as its president until
1993. Through his VMC School of Veterinary Practice Management he has trained over
150 practice managers from throughout the US , helping them to become more effective
managers and, in many cases, contributing to their goals of attaining
certification.
As a recognized authority in his field, he is the hospital management editor for
Veterinary Economics. Mr. Opperman is also the author of Veterinary Business
Management: A Guide to an Efficient and Profitable Practice published by Harwal
Publishing Company and, more recently, The Art of Veterinary Practice Management
published by Veterinary Healthcare Communications. The Art of Veterinary Practice
Management has become a required management textbook in schools of veterinary
medicine across the country. Mr. Opperman, along with Arthur Andersen Consulting,
also undertook one of the most comprehensive studies ever done on the “Dynamics
of a Successful Practice,” the results of which have been widely published.
Lifelearn, Inc., of the Guelph University in Ontario , has produced three interactive
training CD’s based on Mr. Opperman’s materials and incorporating
instructive video segments featuring Mr. Opperman.
In November of 1987 the Veterinary Hospital Managers Association, Inc. presented
Mr. Opperman with the Veterinary Hospital Manager of the Year Award in recognition
of his many years of outstanding achievement in the field of veterinary practice
management. In October of 1999 the VHMA further recognized Mr. Opperman with The
Lifetime Achievement Award. In 2001 he was awarded speaker of the year by the North
American Veterinary Conference.
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