Leading the Way with Self-Development

1. Health - You have to have time for your health with the proper amount of rest, the proper nutrition and exercise. The health of your organization is closely aligned with your own mental, physical, and spiritual health.
2. Money - You have to have enough money so that you are not afraid of the future. You have to understand the cash flow of the business. This means that each team member understands what they need to achieve financially to give the health care team the benefits, the salary, and the workplace environment that will keep everyone confident to stay a part of the team.
3. Time - you have to budget your time. There has to be time when you focus on the efficiency of the hospital, time when you focus on the people of your hospital, and time when you focus on the future of your hospital. Free days are needed to recharge your batteries. Buffer days provide space to create plans and develop the future. You must also have days when you are scheduled to work appointments with clients. When you work, you have to be there and follow through on what you say you will do.
4. Reliability - You have to show up on time, greet the clients, go into the exam room when the client is there, and answer the call of your team. You have to walk your talk. If you say that you're going to return a phone call at 2pm, you have to return that phone call at 2pm. As the book, The Four Agreements says, "We have to be impeccable with our word". If you aren't, your team will lose faith in you.
5. Finish what you start - If you start a difficult project, discussion, or procedure, you have to carry it to its conclusion. If the health care team brings you something to follow up on, a leader has to get back with them and let them know how the idea was reviewed and the end result.
6. Respect - Leaders respect their people and say "please" and "thank you". People have choices about coming to work; they have choices about a work environment. A leader creates a work environment that is respectful.
7. Balance the team's needs and the organization's needs - People want improve their life skills in order to move forward and provide for themselves and their families. You have develop a relationship with healthcare team members where what they want to achieve in their lifetime and the goals of the practice are in alignment and of equal importance. This is why performance appraisals are so important and understanding your team members' work vision (what they want to get out of their job) is critical.